At PELOTONE we understand it can be intimidating starting something or somewhere new, so we've tried to answer questions you may have below.
If there's anything else, please just ask one of our PELOTONE team as we are committed to ensuring you have an extraordinary experience each and every ride!
1.I'm new to PELOTONE or indoor cycling, what do I need to do?
Pelotone classes are one of the best forms of fitness you can do - it's low impact, high intensity and will definitely help shape your body, enhance your regular outdoor training (if you are an avid cyclist) and improve your fitness, stamina and endurance with regular attendance. It's easy to get started!
Simply sign up for your NEW TO PELOTONE INTRO offer, set up your profile with all the information we need to prepare your experience (HR monitor, shoes etc), pack a sweat towel and get ready to ride!
2.Do I need to be fit to do a Pelotone class?
No! Trust us - if you aren't fit now, you will be after regular Pelotone classes! One of the best things about our classes is they are suitable for all levels of fitness from new riders to athletes. Our Burn Board monitors heart rate and that will help keep you on track and keep you within healthy limits It won't take you long and you will be feeling and looking better than ever! If you want to ease in to it though, try one of our 30-min XPress classes!
3.What different ride packages can I buy?
By far the best value is a membership that allows you to attend UNLIMITED classes and is a low weekly rate, paid fortnightly from a debit or credit card. However you have the option of a membership or pay as you go model with Pelotone. Please see our RATES for the various options available to you.
Remember, to sign up for your NEW TO PELOTONE INTRO OFFER - always incredible value and a great way to try us out!
4.How can I pay?
Pelotone accepts Visa/Mastercard and Debit card payments via our online system. When you visit Pelotone, you can use Eftpos, Paywave, Visa/Mastercard or Cash for your purchases. Pelotone does not accept American Express or Diners cards.
Membership is paid fortnightly via a direct debit from your stored Credit or Debit Card.
5.When can I book a bike?
You can book a bike online 24/7. We release our new class schedule every Sunday at 9.00am. Some of our classes sell out really quickly, so set a reminder in your diary to avoid disappointment!
The Pelotone experience is extraordinary, so remember to book your classes in advance to give yourself something to look forward to!
6.Do I need to book in advance?
No, you don't have to book in advance, but we highly recommend it to avoid disappointment! If you walk-in to do a class without a booking, we may not have a bike free for you. It's best to book online to avoid disappointment. NB: It's important that you arrive 15-minutes before the ride if you are a walk-in because there is prep required for our award winning experience.
7.What do I need to bring?
Not a lot! PELOTONE is Sydney’s premier indoor cycle studio and was named one of the best spin/cycle studios in the world for a reason!
Remember to pack a sweat towel and if you want to enjoy our fully equipped washrooms after the ride, bring your towel. No need to bring anything else - the shower products, deodorant, moisturisers, body creams and other luxe potions and lotions are already there for you!
Bring a water bottle, or you can buy one at Pelotone and use our filtered or infused water. Keep drinking during and after our class, indoor cycling is a thirsty business and you are going to sweat!
We provide complimentary fruit and infused water.
What to wear.
- You should wear comfortable workout clothing – no loose pants around the ankles. Padded cycling shorts are great!
- Don’t wear pants that are loose around the ankles – they could get caught in the bike and you don’t want to end up with your pants around the pedal and you red-faced!
8.Why cycle shoes versus runners?
PELOTONE strongly recommends wearing cycling shoes during our rides. These are special shoes which click into your pedals and enhance the cycling experience. When using these shoes you generate more powerful pedal strokes and target the correct muscle groups to give your legs a fuller workout. They also provide a more stable, safer ride.
Professional cycling shoes are included with all rides at Pelotone, subject to availability. NB: Busy rides it is possible we will run out of your shoe size, booking in advance and making sure your profile notes your shoe size will reduce this risk.
If you have your own cycling shoes, our pedals accept a LOOK DELTA, SPD or SPD DL cleat and you are welcome and encouraged to train in your own shoes.
9.Can I bring my own cycle shoes?
Yes absolutely - we encourage it! Our bikes have top of the line pedals that can accommodate LOOK and SPD cleats. If using one of our STAGES SC3 POWER BIKES you will need SPD cleats.
10.Can I train using my own bike?
At Pelotone we know some of our riders have bikes worth more than the average car - so we have a number of TACX Bushido Trainers with Power output (via smartphone app) that you can use.
Bookings are essential because we have a strictly limited number available and they are only available for our Performance and Performance Plus classes. 24-hrs notice required.
11.How do you select your music?
We love music at Pelotone!. We use original music where a lot of fitness venues don’t – there is no comparison!
Our coaches each have their own style and pick tracks that suit their taste, the vibe they are trying to achieve and the class goals. We also spend a lot of time finding great, unexpected cycling tracks for our coaches. Together, we create amazing playlists for you, guaranteed to help get you in to the groove and dig deep every ride!
12.What bikes do you use?
We use internationally renowned, top-of-the-line Spinner® Blade– the closest bike to an outdoor bike on the market! It’s sleek and delivers best-in-class performance for riders of all shapes, sizes and abilities. We also have the globally renowned Stages® SC3 Power bikes that utilise a Stages® Power Crank and provide power outage/watts - Pelotone was the first in Australia to have the Stages® SC3 Power bikes and the 4th in the world outside of the US!
13.What’s the Burn Board?
The Burn Board is part of our iQniter Cardio Training system and is displayed on plasma screen throughout the studio.
The Burn Board keeps your ride on track by measuring your Heart Rate (% and BPM); Energy Consumption (K/Cal burnt)* and Training Effect. We call it the great equaliser because whatever your level of fitness is, the ride is about keeping you pedaling within the required heart rate zone and the Burn Board helps our coaches do that. It makes things easy – if you aren’t in the right heart rate zone, you need to add or reduce your resistance – our coaches will help you with that!
*New riders will receive calorie burn and ride report for intro rides. After that, k/cal burn and ride report is available to those who have their own Pelotone purchased SUUNTO Dual monitor - sold at cost price of $90
14.How do I set up my bike?
When you visit Pelotone for the first time, a member of our team will professionally set up your bike for you. If you advise us of your bike settings, we will note it in our system and remind you when you next ride. Your comfort and safety is our prime concern – we will be there to help you every step of the way!
NB: If you are a new rider to Pelotone, we ask that you arrive 15-mins before your first class to ensure adequate time to prep and have your bike set up. If you arrive late, we will only be able to conduct a quick set-up to ensure the start of the class is not disrupted.
15.Do you have showers and lockers?
Yes we have two showers for men and two for women, all fully equipped with shampoo, conditioner, body wash and an array of lotions and potions to delight you! Singing in the shower is highly encouraged!
We have 40 lockers in various sizes allowing you to comfortably hang a suit or securely lock up a handbag or mobile phone.
16.Can I hire a towel?
We have a limited number of towels available for hire at $3, but encourage you to bring your own.
17.How many calories will I burn?
It naturally depends on how hard you work and how long you work for, but on average you should burn between 300 and 700 calories in a 45-minute class.
18.Will indoor cycling give me chunky thighs?
You don’t see many chunky legs on professional cyclists - toned and lean is the usual result!
Cycling involves thousands of repetitions at a relatively low resistance. This should make your legs slim and sculpted and rather yummy! Lifts and tones the butt too!
And ladies, rest easy. Women just are not built to get bulky legs - not enough testosterone, so relax, it's a myth!
19.Can I walk in to the class late?
No sorry! We know you are allowed to do this in gyms, but if you've ever experienced being in a class with a late comer you'll understand it's distracting and irritating to other riders and to the coach.
As a dedicated indoor cycle studio committed to providing a premier experience, if you're late, regrettably you will miss out. You need to be at Pelotone at least 10-15 minutes before the class to ensure you are ready and present on the Burn Board to participate when we start.
20.Can I ride when injured?
Well it depends - if you are injured with a sore finger or bruised arm, then yes.
Broken neck – ah, no!
A sore back or sprained leg may seem ok, but if you're unsure then please check with your physio or other medical expert first and let your instructor know! If you are returning from surgery, you will require authorisation from your medical practitioner as per our terms and conditions.
21.Can I ride when pregnant?
Many pregnant women do indoor cycling classes well into their pregnancies, but they tend to be women who were regularly completing indoor cycling classes before they were pregnant. It's generally best not to start intensive exercise during pregnancy after a long break. If you are in doubt, please check with your doctor.
If you're in the early stage of pregnancy please tell your coach who will guide you on the heart rate zone to stay within and Pelotone will then note this in our system and set up your HR accordingly to ensure our Burn Board keeps you and your baby safely within Dr's advice!
22.Do you have childcare or a creche in your centre/studio?
No we do not.
However, we have a great hang out space with colouring books and pencils; and a plasma tv. If your child is old enough to amuse themselves with limited supervision, they are very welcome in our mid-morning, lunch and early evening classes - the early morning and late evening classes, sorry no!
23.How old do I have to be to ride?
If you are 18 years or older, you're good to go!
If you are 12-17 years you can ride with parental/guardians permission.
Minimum height requirement is 143cm. Maximum weight is 150kg.
Riders under 14 are not able to ride our Stages SC3 power bikes or TACX Bushido trainers unless they are experienced cyclists.